Contact Us

We’re here to answer your questions and help you get the services you need.

Contact Form

Toll-Free Customer Support: 800-386-3313
Local: 574-293-5001

Our live customer service representatives are available Monday through Friday, from 7:00 am to 5:00 pm, and Saturday from 8:00 am through Noon (phone only).

Our Customer Support Team is housed in Elkhart, in the same complex as our Operations and Dispatch teams. The close physical proximity between our teams allows us to address service exceptions and customer concerns quickly and effectively. The dedicated members of our Customer Support Team work tirelessly, seeing each matter is handled with prompt action and empathy. Hablamos Español.

WalkUp Service

Frequently Asked Questions

How do I get new service started?

If you’re ready to opt-in to new trash and/or recycling service, you can complete this form. A Borden Waste-Away representative will be in touch with you to schedule your new service.

Are there any schedule changes this week?

You can find any updates to schedule changes by checking the delays and weather section under RESIDENTIAL. We also post fast, live updates on Facebook in the event of inclement weather.

Can I pay my bill online?

Sure! We’ve made it easy for you with our Customer Portal. Follow this link to log in.

Are You Hiring?

Waste-Away Group is almost always looking for talented people to join our team. You can view current openings and submit your application here. We offer competitive salaries, comprehensive health and wellness programs, a retirement program with employer matching funds, and more!

My kid loves trucks. How can we meet a truck?
We’re so glad you asked! We love kids. Follow us on Facebook for any announcements about upcoming events where you can touch a truck and meet one of our wonderful drivers. If you have a special event that you’d like a Borden Waste-Away truck to attend, you can submit a request form here.